A truck goes down, and suddenly you’re staring at the schedule thinking, What am I going to do? Do you reshuffle jobs? Switch trucks between techs? Push clients to tomorrow? Every option risks something: clients get annoyed, jobs back up, revenue slips, and your reputation takes a hit. Then you call your customer and hear the words every fleet manager dreads: “I need you here today. If you can’t make it, I’ll have to call someone who will.”